The Drop
Help Centre
Guides and answers for players, tournament hosts, and club staff.
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Getting started, joining and playing drops, watching live, community, memberships and court booking.
Getting Started
Sign up, verify your account, understand the platform waiver, and set up your profile and skill or DUPR rating.
Joining a Club
Find a club, join it (openly or by request), accept its waiver if it has one, and understand membership tiers.
Joining and Playing a Drop
Register for a drop, get checked in, follow the schedule and live scores, and understand withdrawing (and how club-run sessions register differently).
Community Basics
Claim your public @username, post in the global forum or your club's board, and understand the conduct and reporting rules.
Requesting a Coaching Lesson
Browse coaches and their open availability, request a lesson slot, and message your coach once it's booked.
Buying on the Marketplace
Browse products, check out, and understand which payment methods actually work today.
Memberships, Credits and Refunds
How club membership tiers work, how club and drop credit balances are issued and used, and how refunds are actually handled.
Court Booking
Reserve a court at a club outside of scheduled sessions and events, and cancel it yourself if plans change.
The licence model and the full run-an-event workflow for hosted tournaments.